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If you've got a problem or a question that needs answering, we're here to help.

Customer Support

Our telephone lines are open Monday to Friday, 9am to 5pm and if you send us an email, we aim to get back to you by the end of the next working day.

If you've bought your Sage software and services through a Business or Accountant Partner, we recommend that you contact them directly.

If you've bought mid-market or enterprise-level software directly from us, please select the 'Business Partner Support' panel below.

Customer Care

Please contact our Customer Care team if you have an after-sales enquiry and want to talk to us about issues such as delivery, returns and other non-technical product issues.

Training Support

Customer training support Business Partner support

Small Business

Mid Market

Accountant Support and Customer Care

Business Partner Support

Sage 1000 and Line 500
MMS
Sage Line 100
Sage 200
Sage Construct
Manufacturing
Sage Retail
  • Telephone: 0845 111 7733
  • Fax: For Sage MMS or Sage Line 100 issues please fax 0845 245 0289. For all other issues please fax 0118 927 0605.
  • Email: retail.support@sage.com
SalesLogix
Sage CRM
Developer Support

Sage Developer Support

You can be certain of expert advice when you call on Sage Developer Services.

Membership of the Sage Developers Programme provides you with e-mail support and unlimited access to our telephone help lines from 9 to 5, Monday to Friday.

Call our Sage Developer Services helpline on 0845 111 77 33, email developers.programme@sage.com or visit the Sage Developer area of this website

Support for overseas customers of Sage 1000 and Sage Line 500

USA

Canada

France

Germany/Holland

If you are interested in our software and services or if you'd like some help or advice, there are a number of ways you can get in touch with us.

Buying our software and services

Buy online
Are you new to Sage?:
  • Call us on 0800 44 7777. Please have the business name and address to hand as we'll need this information when you call. 
General sales enquiries
Sage Line 100, Line 200, Line 500, Sage 1000 Suite, Sage 200 Suite, Sage CRM, Sage SalesLogix, MMS, Manufacturing, Construction and Sage PayPoint enquiries
Accountants in practice

Here are the best ways to get in touch with us if you're an accountant in practice or one of our Accountant Partners:

Telephone: 0845 111 11 11
Fax:  0845 2450285
Email: accountants@sage.com

 

Overseas enquiries

If you live outside the UK and would like information about how you can buy Sage software and services in other countries, please visit our global website.

Postal addresses

General Correspondence

Please use the address of our corporate headquarters in Newcastle for general enquiries, including correspondence to our Customer Care department:

Sage (UK) Limited
North Park
Newcastle upon Tyne
NE13 9AA

Our Winnersh office

Sage (UK) Limited
Sage House
Wharfedale Road
Winnersh
Wokingham
Berkshire
RG41 5RD

Our Manchester office

Sage (UK) Limited
Building 3
Exchange Quay
Salford Quays
Manchester
M5 3ED

Paying your account

Paying your account by cheque

If you want to pay your account by cheque, please remember to write your account reference on the reverse of the cheque. This helps us to process your payment faster.

Please make cheques payable to Sage (UK) Limited and send them to us at:

Sage (UK) Limited
PO Box 4598
Worthing
BN11 9BU

Contact Sage

Are you having trouble using our website? Perhaps you've noticed an error or mistake that we've missed. Maybe you'd just like to get in touch and let us know what you think of the site.

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Wishlist

Is there one software feature that could make your life easier? Or something we can do to improve the services we offer you?

Whatever it is, we want to hear about it. Simply fill in our 'Request a feature' form and we'll see if we can incorporate your ideas into our next release.

Our office in Newcastle Upon Tyne

Sage (UK) Limited
North Park
Newcastle upon Tyne
NE13 9AA
View map (opens in new window)

Directions

If you are unfamiliar with the area, ensure you obtain further detailed directions for your personal journey.

Travel by Road

From the North.
Take the A1(M) and leave at the exit marked Wideopen/Killingworth A1056. Descend to the roundabout. Take the 4th exit marked Great Park. You are now on Great Park Way.  Go Straight over the next roundabout, turn right at the second and left at the third roundabout.

From the South
Take the A1(M) and leave at the exit marked Wideopen/Killingworth A1056. Descend the slip road to traffi c lights. Turn left at the traffi c lights. You are now on Great Park Way where the Sage offi ce is based. Go Straight over the next roundabout, turn right at the second and left at the third roundabout.

By Bus
The X46 runs from the Haymarket to North Park.  Visit http://www.nexus.org.uk/ for bus timetable.

By Rail
Newcastle Central Station is located 20 minutes by taxi.
Or, take the Metro to Regent Centre Metro Station then transfer to a bus to North Park.

Airport
Newcastle Airport is located 20 minutes by taxi.
Or, take the Metro to Regent Centre station and transfer to a bus to North Park.

Car Parking
There is onsite car parking.

Upon Arrival
Report to the Training Admin reception located next to the visitor car park.

No Smoking
Sage adhere to government no smoking legislation.

Our Winnersh office

Sage (UK) Limited
Sage House
Wharfedale Road
Winnersh
Wokingham
Berkshire
RG41 5RD
View map (opens in new window)

Directions

If you are unfamiliar with the area, ensure you obtain further detailed directions for your personal journey.

Travel by Road

From the M4 Junction 10:
Take the A329M towards Reading.
Take the first exit signposted Woodley, Winnersh and Earley.
At the first roundabout take the second exit.
Sage House is on the opposite side of the road.
At the 2nd roundabout go all the way around the roundabout and turn left into the first drive.

By Rail
From Reading station, travel to Winnersh Triangle (10 min journey)
The walk from Winnersh Triangle station to Sage, takes approximately 5 mins.
Leave the station and turn left to walk down Wharfedale Road. This road is a dual carriageway therefore, it’s safer to cross the road and walk on the car park area.

Car Parking
Follow the signs to the entrance of the building and customer parking.

No Smoking
Sage adhere to government no smoking legislation.

Our Manchester office

Sage (UK) Ltd
Building 7
Exchange Quay
Salford Quays
Manchester
M5 3EP
View map (opens in new window)

Directions

If you are unfamiliar with the area, ensure you obtain further detailed directions for your personal journey.

Travel by Road

From the North/East - M60:
Leave M60 J12 onto the M602 and follow signs for A5063 Salford. Leave M602 at J3 and follow A5063 Salford Quays signs onto Trafford Road. Take Trafford Road for 1 mile, past Fatty Arbuckles, Frankie and Benny’s, Chiquito’s and Exchange Bar & Grill on the right.  Go straight over lights just after the Shell Garage (which is on your left) and at the next set of lights turn left into Exchange Quay.

From the West - M62
Leave the M62 J12 onto the M602 and follow directions above.

From the South - M56
Follow A5103 signs taking you onto the M60 J5. Leave the M60 J7 and follow Stretford/Salford signs. This takes you up the A56 (Chester Road). Pass Old Trafford on the left and follow directions to the A5063. Cross over the bridge and at the first set of lights turn right into Exchange Quay.

From City Centre
Follow signs for A57/M62 taking you onto Regent Road. Just after Harry Ramsden’s, turn left at the McDonald’s Restaurant traffic lights onto Ordsall Lane. Follow Ordsall Lane all the way round until you cross the tram tracks, then come to a set of lights at a T junction facing the Copthorne Hotel and turn left. Then, at the next set of lights turn left into Exchange Quay.

By Rail
Piccadilly Station is 3 miles away or 10 minutes by taxi.

Tram
The metro link runs from Piccadilly Station directly to Exchange Quay. 

There are no trams from Piccadilly Station or Piccadilly Gardens to the Eccles line until the 21st November.   The station has a free shuttle bus from Piccadilly Station to Eccles until this time. or, you can walk down to Mosley Street to Eccles which takes 5/10 minutes.

Airport
Manchester International Airport is 10 miles away and 40 minutes by taxi.

Car Parking
Due to clamping restrictions for unauthorised parking, we strongly recommend parking outside of the city centre and using the tram service (Eccles Line) to Exchange Quay.
For further information on stations and timetables visit www.metrolink.co.uk.

Upon Arrival
Sage Training is held in Building 7.

No Smoking
Sage adhere to government no smoking legislation.

IP Address: 163378-P-WSVC3 Passport Member ID: