We believe there has been some unauthorised access using an internal login to the data of a small number of our UK customers. The City of London Police has now made an arrest in connection with this case, and we continue to work closely with the authorities to investigate the situation.
Our customers are always our first priority so we continue to communicate directly with those who may be affected and give guidance on measures they can take to protect their security. Please note this issue does not affect any customers in other countries. If you have any concerns at all, you can reach us on the following contact details:
The dedicated helpline number is 0845 145 3345 - please leave a message with your details and we will get back to you as soon as we can. You can also get in touch with us by emailing us at [email protected].