Telesales Order Entry & Utilities
The telesales system offers end-users the opportunity to capitalise
on the contact they have with their customers. Whether their
solution is proactive (outbound telemarketing) or reactive (inbound
order processing), the combination of speed, flexibility and
information improves the service to the customer and maximises
sales.
The Order Entry module offers a fast order capture facility
particularly suited to a telesales environment. The Utilities
module offers a wide range of reporting facilities including
operator performance and sales trend analysis.
Purchase Requisitions
Target customer service levels, economies of scale and overall
financial commitment are all factors that need to be built in to an
efficient purchasing strategy. Requisitioning provides
comprehensive financial control over the purchasing process.
Configurable requisition authorisation enables a hierarchical
process that may involve requisition supervisors, buyers and budget
controllers.
Costs are minimised by consolidating multiple requisitions for
the same supplier into a single purchase order, ensuring an
efficiently managed centralised purchasing operation. Purchasing
commitment is tracked through to the General Ledger with real-time
budget consumption built into the requisition authorisation
process.
Point of Sale
Sage Line 500 offers functionality for Point of Sale and Mail Order
operations. It is particularly appropriate where you have a mixed
requirement for counter sales and back office order processing from
the same common stock holding.
The system allows the user to handle instant orders which may
either be over the counter or mail order and include credit cards
or other 'cash' payment methods. Credit cards can be validated
on-line or as an overnight batch process using the latest
validation and authorisation checks.
Post Code Search
Sage Line 500 includes a module which allows the operator to enter
a Post Code to retrieve the basic customer address details at a
number of different points in the Telesales Order Entry
process.
This can also be done when using
Telesales to enter details of new customers (both on the Sales
Ledger customer file or the Telesales Customer file).
It can also be used when the user wishes to
enter or amend the delivery address on a specific order, either via
the Order Header screen or the Telesales Payment Types screen.
Repetitive Route Scheduling
Repetitive Route Scheduling allows the user to set up details of
transport resources (drivers and vehicles) and standard routes
(areas and days/dates). The system will then generate loads
(routes/delivery dates) to which orders can be allocated.
The user can then produce shipping documentation, i.e. picking
list, despatch notes, by load.
Warehouse Management, Utilities and Bar
Coding
The Warehouse Management system provides functionality which helps
utilise warehouse space more efficiently.
The main areas covered are: warehouse putaway, pick face
replenishment, picking and despatching, all of which enable
efficient control and visibility of stock within the warehouse.
Users also have the option of selecting additional bar code
facilities.
Returns and Repairs
Sage Line 500 Returns and Repairs system allows the user to record,
track and progress items returned for credit, replacement or
repair. The combination of speed of entry, flexibility and online
information can help you to improve the service to the customer
ensuring visibility of the returned product throughout the
return/repair cycle.
The Returns Logging module offers the facility to record and
track details of items returned by a customer for credit or
replacement, interfacing directly to the Sage Line 500 Telesales
Order Entry module. The Repairs module helps the user control and
manage the repair process, including interfaces to the standard
Sage Inventory and Bill of Material modules.
Branch Inventory Transfer Management
Branch Inventory Transfer Management allows the user to control the
internal movement of stock from one location to another. This is
achieved by using the Telesales System to handle transfer notes
(internal sales orders).
These are then processed in a similar way to normal sales
orders, except that the 'customer' is in fact in an internal
location, typically a warehouse as defined in the standard Sage
Warehouse file.
The system is different from the standard Sage stock transfer
facility in that it handles the concept of 'in transit', i.e. the
potential time delay between the stock leaving one location and
arriving at its destination.
Waste Management
This new module provides support for EU Waste Management
regulations where two methodologies have been adopted - one for the
UK and one for Germany. The majority of EU members are adopting the
German approach and therefore this module has been designed to
support both methods within one, generic, solution.
Waste Management provides a retrospective package build function
which analyses packaging requirements based on historical
transactions written to the Stock History file.
These transactions can include sales despatches, receipts and,
where applicable, imports. Flexible reporting and enquiry functions
are provided over the split detail, which facilitate direct
transfer of information onto packaging returns.
Extended Discounts
In some business environments there is a requirement for multiple
discounts, recorded separately on a single order line. In these
complex scenarios it is especially important to automate this to
avoid errors and speed processing.
Extended Discounts provides the functionality to manage a number
of more complex discounts automatically. Multiple discounts may be
calculated on an order line and also at order level. Percentage
calculations may be based on list price or price so far.