Sage 1000 Customer Management,
Service and Support
With ever-increasing supplier choice and
ever-greater demands for service, a better understanding of your
customers is the secret of business success.
Sage
1000 ensures you stay close to your customer, understanding
their preferences and priorities, what business challenges they
face, whether they purchase for price or service and what recent
contact they have had with your organisation.
Sage 1000 helps you create a more
concise, accurate and complete view of your customers from
marketing and sales to order dispatch and credit control:
- Improved customer issue resolution
Sage
1000 provides customer service professionals with user-friendly
tools to access relevant customer data including purchases made,
call and escalation histories, emails and documents sent and
received.
Armed with this knowledge, customer queries can be handled more
efficiently, which in turn enhances and strengthens the customer
experience.
- Capitalise on opportunities
Analyse,
manage and synchronise sales, marketing and customer care
activities across all points of contact. Information captured once
is there for all staff to see.
- Tailored to your business
Sage 1000's
customer management, service and support functions map closely onto
the way you work, with settings easily modified through on-screen
tools.
Complete synchronisation with Microsoft® Outlook and enhanced email
integration help you get the job done.
- Integrated contract management
Sage 1000
provides your company with an efficient way to manage complex, high
value equipment contracts, with structured billing for recurring
charges.
Bill in advance (or arrears) for services such as rental, lease,
service, maintenance or support, with or without consolidated
invoicing.
- Return and Repairs
Combining speed of
entry, flexibility and online information, Sage 1000 helps improve
customer service by ensuring visibility of the returned product
throughout the return/repair cycle.
Find out more
See for yourself
View
our customer case studies and see how our customers are gaining
real business benefits, cost savings and increased efficiency with
their Sage software.