Sage Integrated CRM - case studies

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Discover how Sage CRM helps Stockton-on-Tees Borough Council

Stockton-on-Tees Borough Council provides a wide range of services to a thriving area of the Tees Valley in the United Kingdom. Over 186,000 people live and work in the Borough’s towns and villages. Its legal services team had been using a basic time recording tool that provided them with limited information.

Using Sage CRM, Stockton-on-Tees Borough Council’s legal team:

  • Improved time recording
  • Built up a knowledgebase of common solutions
  • Reduced the amount of time employees spend on administrative tasks
  • Enabled employees to become more efficient and productive
  • Developed a system for monitoring its level of service
  • Avoided having to employ extra people to handle day-to-day tasks
  • Increased the speed, accuracy and consistency of its work

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