SageCover

Support for your needs

Our SageCover memberships are more than just software support packages. We can answer your questions, offer support and advice for your business, and provide expert guidance.

  • Benefits of SageCover

  • Our SageCover memberships are more than just software support packages...

    Our business experts and technicians are always available to answer your questions, offer complete support and advice for your business and software, and provide expert guidance through changes that can impact on you and your business.
  • Key Features

    SageCover Online

    SageCover

    SageCover Extra
    Web chat
    Communicate with our advisers in real-time by sending instant messages online

    Yes

    		    
    My Sage
    Manage your Sage account, view and pay invoices and view activation keys and information submitted to HMRC

    Yes

    Yes

    Yes
    Telephone support
    Great support, person to person    		  

    Yes

    Yes
    Email support
    For more detailed questions and answers

    Yes

    Yes

    Yes
    Ask Sage
    Access thousands of frequently asked questions online

    Yes

    Yes

    Yes
    HR Advice Online
    Access lots of step-by-step guides, letters, policies and forms online to help make sense of employment law

    Yes

    Sage 50 Payroll,
    Instant Payroll

    Sage 50 Payroll
    Health & Safety Advice Online
    Keeps you up-to-date with all the latest health and safety legislation

    Yes

     

    Sage 50 Payroll,
    Sage 50 Accounts,
    Sage Instant Accounts
    Software updates
    Keep your software up to date with the latest legislation

    Yes

    Sage 50 Payroll

    Sage 50 Payroll
    Data repair
    Should your Sage data become lost or corrupted    		  

    Standard:

    Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts

    Express:

    Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts
    Business news
    Hundreds of online documents covering a wide range of business topics

    Yes

    Yes

    Yes
    Monthly e-Newsletter
    The latest technical tips on your software

    Yes

    Yes

    Yes
    Exclusive savings
    On Sage software and services

    Yes

    Yes

    Yes
    Remote Support
    A quicker way to help you    		    

    Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts, Sage ACT!
    Annual Upgrades
    Stay ahead of the game with the latest features and improvements    		    

    Yes
    Priority Telephone Support
    Putting you in touch with the right expert first time    		    

    Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts, Sage ACT!
    Online Webinars and Library
    View demonstrations of Sage software    		    

    Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts
    Call Back
    Why wait? Let us call you back    		    

    Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts, Sage ACT!
    Business toolkits
    Additional business tools including benchmarker, financial checker and cost calculator

    Basic

    Basic

    Advanced
    Free Customised Reports
    Sage 50 Accounts customers can request three free customised reports annually and Sage 50 Payroll customers can download three specialised reports based on customer requests annually.    		    

    Sage 50 Accounts, Sage 50 Payroll