SageCover - Support for your needs

Benefits

Our SageCover memberships are more than just software support packages. Our business experts and technicians are always available to answer your questions, offer complete support and advice for your business and software, and provide expert guidance through changes that can impact on you and your business.

Key Features	SageCover Online	SageCover	SageCover Extra
Telephone support Great support, person to person		Yes	Yes
Email support For more detailed questions and answers	Yes	Yes	Yes
Ask Sage 6,000 frequently asked questions all online	Yes	Yes	Yes
HR Advice Standard Helps you make sense of employment law and how it relates to your business		Sage 50 Payroll	Sage 50 Payroll
Health & Safety Advice Standard Keeps you up-to-date with all the latest health and safety legislation	Instant Accounts		Sage 50 Accounts
Software updates Keep your software up to date with the latest legislation		Sage 50 Payroll	Sage 50 Payroll
Data repair Should your Sage data become lost or corrupted		Standard: Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts	Express: Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts
Business news Hundreds of online documents covering a wide range of business topics	Yes	Yes	Yes
Monthly e-Newsletter The latest technical tips on your software		Yes	Yes
Solutions magazine Keep you up-to-date with business news		Yes	Yes
Exclusive savings On Sage software and services		Yes	Yes
Remote Support A quicker way to help you			Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts, Sage ACT!
Annual Upgrades Stay ahead of the game with the latest features and improvements			Yes
Priority Telephone Support Putting you in touch with the right expert first time			Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts, Sage ACT!
Online Webinars and Library View demonstrations of Sage software			Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts
Call Back Why wait? Let us call you back			Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts, Sage ACT!
Business toolkits Additional business tools including benchmarker, financial checker and cost calculator	Basic	Basic	Advanced
Free Customised Reports Sage 50 Accounts customers can request three free customised reports annually and Sage 50 Payroll customers can download three specialised reports based on customer requests annually.			Sage 50 Accounts, Sage 50 Payroll

SageCover Online

SageCover Online is an online only support service - designed for Sage Instant Accounts customers - that you can turn to for help and advice when you need to.

Email Support

If you have a query or a detailed questions, simply email us.

• Email your question to us at a time that suits you.

Ask Sage

When you're asking: "How do I...?" Ask Sage.

• Online, jargon-free answers online to 6,000 questions about Sage software.
• Covers everything from getting started, through general day-to-day tasks, to more detailed advice on a range of business issues.

Sage Health and Safety Advice Standard

Online guidance and advice for Sage Instant Accounts customers.

• 1,000 procedures
• Step-by-step guides
• Letters
• Policies
• Forms for you to use in your business

Sage HR Advice Standard

Online guidance and advice for Sage Instant Payroll customers.

• Make sense of employment law and how it relates to your business.
• From applicants and interviews through to redundancy and retirement, it will show you the best way to handle everything about your people.

SageCover

SageCover not only offers you many of the same great benefits of SageCover Online such as email support and Ask Sage, but also additional help and advice on running your Sage software. Plus, expert guidance on key aspects of managing your business.

Telephone support

Great support, person to person.

• If you've got any questions, our friendly team of technicians are ready to answer them.
• Over 350 UK based experts.
• On hand to smooth your progress through tasks or help you explore the software's possibilities.
• We promise, no jargon. Just talking you through in language you'll understand.

Data Repair

We hope it never happens, but if you lose your Sage data or need it repaired, our team can help get things back on track.

• One of our in-house experts will do their best to retrieve or repair your data.

The latest industry news

Stay up-to-date with the latest business news.

• Our online business news library contains hundreds of documents with top tips and general business advice. There are also daily news updates on a broad range of topics.
• Monthly e-newsletters keep you up-to-date with technical tips on your software.
• Our quarterly Solutions magazine gives you the low down on the latest business issues and it's packed with time-saving hints and tips from our team of experts.

Be up-to-date with legislation

For our Sage 50 Payroll customers we provide a range of services to keep you up-to-date and compliant with current legislation.

• At Payroll Year End (PYE) we'll show you exactly what to do and how to do it, including a PYE pack containing everything you need to do.
• Regular software updates to make sure you're up-to-date with the latest legislation.
• Make sense of employment law and how it relates to your business with Sage HR Advice Standard.

Manage your money

As a business we understand the importance of saving money and managing cash flow.

• Receive up to 20% off our software and services.
• Spread the cost of SageCover, interest free, over 12 months with Direct Debit. 

SageCover Extra

SageCover Extra not only offers you all the great benefits of SageCover Online and SageCover such as telephone and email support, but it gives you the confidence that your software is constantly up-to-date and that your business is benefiting from the very latest advice and expertise.

Annual Software Upgrades

Stay ahead of the game with the latest features and improvements.

• Automatically receive the latest version of your software when it's released.
• Be completely up-to-date and legislatively compliant.
• Be among the first with the competitive edge provided by the new software features and benefits.

Advanced Support

Our experts are on hand to make sure Sage 50 Accounts, Sage 50 Payroll and Sage Instant Accounts customers are getting the most from their software.

• Priority Telephone Support - Simply key in your serial number and when connected you'll be put through to our most experienced technicians.
• Call Back - If you call us, after 90 seconds, with our 'call back' option, you can choose to have one of our experts telephone you as soon as they have finished their current call.
• Proactive Remote Support - With your permission, our technicians can access your PC remotely to help answer your queries, quickly and easily.

Please see the full terms and conditions for availability of these services.

Advice at your fingertips

SageCover Extra is more than just support, our Sage 50 Accounts, Sage 50 Payroll and Sage Instant Accounts customers also benefit from:

• Online Webinars and Library allows you to login and view demonstrations of Sage software by technicians covering a range of topics chosen by customers.

Health and Safety Advice Standard keeps you up-to-date with all the latest health and safety legislation.

Free Reports

With SageCover Extra you receive valuable benefits that help your business stay efficient.

• Sage 50 Accounts customers can request three customised reports annually.
• Sage 50 Payroll customers can download three specialised reports based on customer requests annually.
• All SageCover Extra members get our most popular report free of charge every month.

Business toolkits

It's not just the day-to-day stuff we can help with, because we talk with businesses like yours every day, we've developed business tools. From:

• Benchmarker, Planner, Cost Calculator and Financial Checker for Sage 50 Accounts customers.
• Personality Profiler, Interview Guide and Development Analysis for Sage 50 Payroll customers.