Sage 50 Point of Sale

Julian Graves

Kingswinford, West Midlands

The problem

Previously operating with a mixture of cash registers and PC-based systems, Julian Graves had no way of integrating data collected at store level with its head office enterprise resource planning system. It was difficult for senior managers to gain an accurate picture on the state of health of the business and take appropriate action, if required. It was also difficult to manage offers and promotions as the previous system could only support a limited number of promotions at any one time.

How Sage 50 Point of Sale helped

Since installing Sage software, the company hasn’t looked back. One immediate benefit was the improvement in first-line support for store staff to resolve errors. Because head office can view the same information on the screen as any of our outlets, the problem solving time has been cut from an average of around twenty minutes down to just two. Data can be analysed to match offers and opening times to local patterns of trading and to optimise staffing levels and all data can be seen by head office at any time.

"The company behind our head office system recommended Sage which we were familiar with after having their payroll and accounting software. When we saw the demonstration, I was very impressed with Sage's strengths in retail, as I’d always rather pigeon-holed them as an accounting software provider."

See more case studies