Sage Stationery Store
Terms of Supply for Sage Stationery
store
This page (together with the documents referred to on it) tells
you the terms on which we supply to you any of the products and
services ('Products') listed on our website at http://sage.netprintmanager.com/
(the 'Stationery store').
Please read these terms and conditions carefully before ordering
any Products from the Stationery store, as by ordering any of our
Products, you agree to be bound by these terms and conditions. You
may wish to print a copy of these terms and conditions for future
reference.
1. INFORMATION ABOUT US
The Stationery store is part of a web site operated by Sage (UK)
Limited ('we'). We are registered in England and Wales under
company number 01045967 and our registered office is at North Park,
Newcastle upon Tyne, NE13 9AA. We have other trading
addresses, for example at Sage House, Wharfedale Road, Winnersh,
Wokingham RG41 5RD, and our Accountants' Division at Building 3,
Exchange Quay, Salford Quays, Manchester, M5 3ED. Our VAT number is
GB555909605.
2. SAGE SHOP AVAILABILITY
Our site is mainly intended for use by people resident in the U.K.
We may not accept orders with a delivery address outside the
U.K.
3. YOUR STATUS
By placing an order through
the Stationery store, you make a binding contractual promise (or
'warranty') that:
(a) you are legally capable of entering into binding
contracts;
(b) you are at least 18 years old; and
(c) if you are an individual placing an order on behalf of a
business or entity which you work for, you are authorised to place
it on their behalf.
4. HOW THE CONTRACT BETWEEN YOU AND US IS
FORMED
4.1 After placing an order, you will receive an e-mail from us
acknowledging that we have received your order. Please note that
this does not mean that your order has been accepted. Your order
constitutes an offer to us to buy a Product. All orders are
subject to acceptance by us, and we will confirm such acceptance to
you by dispatching your order, together with an invoice or dispatch
note (the Dispatch Confirmation). The contract between us
(Contract) will only be formed when we send you the Dispatch
Confirmation. If we do not accept your order for any reason
we will contact you to discuss your order.
4.2 The Contract will relate only to those Products whose dispatch
we have confirmed in the Dispatch Confirmation. We will not
be obliged to supply any other Products which may have been part of
your order until the dispatch of such Products has been confirmed
in a separate Dispatch Confirmation.
5. LINKS
We may also provide links on Stationery store to the others'
websites, whether affiliated with us or not. We are only
responsible for the content of our own websites.
6. CONSUMERS
6.1 We do not wish to accept orders from consumers (i.e. those who
are buying stationery for their own personal, not business, use)
via the Stationery store. You should only place an order with us in
the course of operating a business, or similar organisation, for
example a charity. Please contact usersales@sage.com if you are a
consumer and wish to order a Product.
7. AVAILABILITY AND DELIVERY
We aim to fulfil your order within 2 working days or if not, within
a reasonable period. If we cannot fulfil it within a reasonable
period, we will inform you at the time you place the order by a
note on the relevant web page, or by contacting you directly after
you place your order.
8. REPONSIBILITY FOR THE PRODUCTS AND OWNERSHIP OF
THEM
8.1 You will be responsible for looking after the Products from the
time of delivery to your delivery address, or other location you
gave for delivery.
8.2 You will only own the Products when we receive full payment of
all sums due in respect of the Products, including delivery
charges. As specified with the relevant terms accompanying the
Product, if the Products consist of intellectual property (like
software), we only transfer ownership of the disk or other media
which the software (or other intellectual property) is recorded
on.
9. PRICE AND PAYMENT
9.1 The price of any Products will be as quoted on the Stationery
store from time to time, except in cases of error.
9.2 The amount of VAT in our prices is always specified. Prices
given on the Stationery store pages exclude delivery costs. These
will be displayed with the total amount due when you go to your
shopping basket, prior to you paying for your order.
9.3 We may change our prices at any time, but changes will not
affect orders for which we have already sent you a Dispatch
Confirmation.
9.4 Our site contains a large number of Products and it is always
possible that, despite our best efforts, some of the Products
listed on Stationery store may be incorrectly priced. We will
normally verify prices as part of our dispatch procedures so that,
where a Product's correct price is less than our stated price, we
will charge the lower amount when dispatching the Product to
you. If a Product's correct price is higher than the price
stated on Stationery store, we will normally, at our discretion,
either contact you for instructions before dispatching the Product,
or reject your order and notify you of such rejection.
9.5 We are under no obligation to provide the Product to you at the
incorrect (lower) price, even after we have sent you a Dispatch
Confirmation, if the pricing error is obvious and unmistakeable and
could have reasonably been recognised by you as a
mis-pricing.
9.6 Payment for all Products must be by credit or debit card. We
accept payment by the credit and debit cards which are displayed on
the card payment web page. If you are paying by credit or
debit card we will charge it when you click the order button.
This charge will automatically be confirmed to you. You should
print out or save a copy of this confirmation for your own
records.
10. OUR REFUNDS POLICY
10.1 You may cancel your order before you pay for it. By paying for
it you are confirming you approve the customisation of the
stationery. Because it has been customised for you, you may not
cancel your order after you have paid for it
10.2 If you are dissatisfied with the Product(s), or have any other
concern with it/them, please email our customer care team on
customer.experience@sage.com
or call 0845 111 55 55.
10.3 If you have any statutory rights, this provision does not
affect them.
11. OUR CONTRACTUAL PROMISES AND
LIABILITY
11.1 We make a contractual promise (or 'warranty') that we will use
our reasonable efforts to supply you with the Product(s) you have
ordered, as you ordered them, within a reasonable period. To the
extent permitted by law, and subject to clause 11.4, this promise
overrides any warranty that may be implied into this Contract by
law. Any warranty about the Product(s) purchased from us through
the Stationery store is described in the agreement which
accompanied the Product(s).
11.2 Subject to clause 11.4, our liability for losses you suffer as
a result of us breaking this Contract is limited to the purchase
price of the relevant Product which we supplied to you.
11.3 Subject to clause 11.4, we are not responsible for indirect
losses which happen as a side effect of the main loss or damage
which you make a claim for.
11.4 This does not include or limit in any way our liability
for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) you being able to use the Product(s) without someone else
interfering with that use; or
(d) any matter for which it would be illegal for us to exclude, or
attempt to exclude, our liability.
12. IMPORT DUTY
12.1 If you order (and we supply) Products from Stationery store
for delivery outside the U.K., they may be subject to import duties
and taxes which are levied when the delivery reaches the specified
destination. You will be responsible for payment of any such
import duties and taxes. Please note that we have no control
over these charges and cannot predict their amount. Please
contact your local customs office for further information before
placing your order.
12.2 Please also note that you must comply with all applicable laws
and regulations of the country for which the products are
destined. We will not be liable for any breach by you of any
such laws.
13. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or
communications we send to you should be in writing. When
using Stationery store, you accept that communication with us will
be mainly electronic. We will contact you by e-mail or
provide you with information by posting notices on our
website. For contractual purposes, you agree to this
electronic means of communication and you acknowledge that all
contracts, notices, information and other communications that we
provide to you electronically comply with any legal requirement
that such communications be in writing. This does not affect
your statutory rights.
14. NOTICES
All notices given by you to us must be given to us at
usersales@sage.com. If your notice
is about legal proceedings please send a paper copy to our
registered office, FTAO Head of Legal. We may give notice to you at
either the e-mail or postal address you provide to us when placing
an order, or in any of the ways specified in clause 13 above.
Notice will be deemed received and properly served immediately when
posted on our website, 24 hours after an e-mail is sent, or three
days after the date of posting of any letter. In proving the
service of any notice, it will be sufficient to prove, in the case
of a letter, that such letter was properly addressed, stamped and
placed in the post and, in the case of an e-mail, that such e-mail
was sent to the specified e-mail address of the addressee.
15. TRANSFER OF RIGHTS AND OBLIGATIONS
15.1 The contract between you and us is binding on you and us and
on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of a
Contract, or any of your rights or obligations arising under it,
without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise
dispose of a Contract, or any of our rights or obligations arising
under it, at any time during the term of the Contract.
16. EVENTS OUTSIDE OUR CONTROL
16.1 We will not be liable or responsible for any failure to
perform, or delay in performance of, any of our obligations under a
Contract that is caused by events outside our reasonable control
(Uncontrollable Circumstance).
16.2 Our performance under any Contract is deemed to be suspended
for the period that the Uncontrollable Circumstance continues, and
we will have an extension of time for performance for the duration
of that period. We will use our reasonable endeavours to
bring the Uncontrollable Circumstance to a close or to find a
solution by which our obligations under the Contract may be
performed despite the Uncontrollable Circumstance.
17. WAIVER
17.1 If we fail, at any time during the term of a Contract, to
insist upon strict performance of any of your obligations under the
Contract or any of these terms and conditions, or if we fail to
exercise any of the rights or remedies to which we are entitled
under the Contract, this shall not constitute a waiver of such
rights or remedies and shall not relieve you from compliance with
such obligations.
17.2 A waiver by us of any default shall not constitute a waiver of
any subsequent default.
17.3 No waiver by us of any of these terms and conditions shall be
effective unless it is expressly stated to be a waiver and is
communicated to you in writing in accordance with clause 14
above.
18. SEVERABILITY
If any of these terms or any provisions of a Contract are
determined by any competent authority to be invalid, unlawful or
unenforceable to any extent, such term, condition or provision will
to that extent be severed from the remaining terms, conditions and
provisions which will continue to be valid to the fullest extent
permitted by law.
19. ENTIRE AGREEMENT
19.1 These terms and any document expressly referred to in them
represent the entire agreement between us in relation to the
subject matter of any Contract and supersede any prior agreement,
understanding or arrangement between us, whether oral or in
writing.
19.2 We each acknowledge that, in entering into a Contract, neither
of us has relied on any representation, undertaking or promise
given by the other or be implied from anything said or written in
negotiations between us prior to such Contract except as expressly
stated in these terms and conditions.
19.3 Neither of us shall have any remedy in respect of any untrue
statement made by the other, whether orally or in writing, prior to
the date of any Contract (unless such untrue statement was made
fraudulently) and the other party's only remedy shall be for breach
of contract as provided in these terms and conditions.
20. OUR RIGHT TO VARY THESE TERMS AND
CONDITIONS
20.1 We have the right to revise and amend these terms and
conditions from time to time to reflect changes in market
conditions affecting our business, changes in technology, changes
in payment methods, changes in relevant laws and regulatory
requirements, changes in our business strategy and operations and
changes in our system's capabilities.
20.2 You will be subject to the policies and terms and conditions
in force at the time that you order Products from us, unless any
change to those policies or these terms and conditions is required
to be made by law or governmental authority (in which case it will
apply to orders previously placed by you), or if we notify you of
the change to those policies or these terms and conditions before
we send you the Dispatch Confirmation (in which case we have the
right to assume that you have accepted the change to the terms and
conditions, unless you notify us to the contrary within ten days of
receipt by you of the Products).
21. LAW AND JURISDICTION
Contracts for the purchase of Products through Stationery store
will be governed by English law. Any dispute arising from, or
related to, such contracts shall be subject to the non-exclusive
jurisdiction of the courts of England and Wales