Privacy & Cookie Policy
1. About this policy
This is the privacy policy of Sage (UK) Limited (“Sage”). It
applies only to personal data as defined in s.1 of the 1998 Data
Protection Act (“personal information” or “information”) and not
other types of business or general information. The policy tells
you who we are, how we collect personal information about you
through this website, what we intend to use that information for,
with whom we intend to share it, how we keep it secure, and how we
transfer your information outside the European Economic Area
(‘EEA’).
Please read the policy carefully. By accessing or using this web
site you are deemed to agree to the terms of this privacy policy,
and if you do not agree with it, then you must not send us any
personal information.
Note that if you follow a link from this site to another site, this
policy will no longer apply. We are not responsible for other
sites’ information handling practices. Use of your information by
the owner of the linked site will normally be governed by that
site’s privacy policy, which we encourage you to read.
Further information about privacy and data protection issues
including the online Register of Data Controllers can be found on
the Information Commissioner’s website at http://www.informationcommissioner.gov.uk/.
2. Who we are
We are Sage (UK) Limited, a company registered in England and Wales
with company registration number 01045967. Our registered office is
at North Park, Newcastle upon Tyne, NE13 9AA. Please see our
contact section for more information. If you have any
queries about the information we hold on you, please contact our
Data Protection Compliance Officer, who you may write to at the
address above, or email at privacy@sage.com or telephone on
0191 294 3000.
We are entered in the Register of Data Controllers with
registration no. Z6439956. Our entry includes the processing of our
TAS and Sage Enterprise Solutions divisions.
3. How we collect information from you
3.1. By the use of “cookies” and “web
beacons”.
Cookies
3.2. A cookie is a small text file which is transferred
from a website and stored on your computer’s hard drive. It enables
a website to “remember” who you are.
3.3. Most browsers are automatically set to accept cookies
but if you are using Microsoft’s Internet Explorer or Netscape
Navigator, you should be able to configure your browser to restrict
cookies or block all cookies if you wish. This will however, affect
your ability to log into and use our shopping channel, community
areas and other restricted areas of our website. Browser-specific
instructions on how to restrict or block cookies may be found on
the Interactive Advertising Bureau’s website at http://www.allaboutcookies.org/.
3.4. We use session cookies (which are temporary cookies)
in the products and services and communities sections of our
website to verify your identity when you log in, to keep track of
which pages you visit and what is in your shopping basket, to
personalise our service to you, including sending you or your
business any marketing information you have indicated you would be
happy to receive and to improve our website. Our session cookies
currently contain your customer account number and company name.
From approximately March 2004, our session cookies will contain
your email address. Session cookies are deleted when you close your
browser (i.e. the software program you use for searching and
viewing various kinds of Internet resources such as information on
a web site).
3.5. We do not use persistent cookies, i.e. cookies remain
on your hard disk until you delete them.
3.6. No cookies on our site are served or used by third
parties.
Web beacons
3.7. Some of our web
pages contain electronic images known as web beacons (sometimes
known as web bugs, clear gifs, or trackers) that allow us to count
users who have visited these pages after clicking through from an
advertisement for our products or services from a third party site.
They also tell us whether someone has bought a product from our
site and its cost after clicking through from an advertisement, but
not in a way that identifies any particular individual. Web beacons
collect only limited information which includes a cookie number,
time and date of a page view, and a description of the page on
which the web beacon resides. We do not carry web beacons placed by
third party advertisers but we do use a third party to aggregate
this data for us.
3.8. Because web beacons are the same as any other content
request included in the recipe for a web page, it is not possible
for you to opt out or refuse them. However, as we use web beacons
in conjunction with cookies they can be rendered ineffective by
either opting out of cookies or by changing the cookie settings in
your browser.
Further information
3.9. More information on cookies and web beacons can be
found at http://www.allaboutcookies.org/.
3.10. By registration
3.10.1. We collect information about you that you provide
when you register to use the community areas or other restricted
areas of our site.
3.11. Through completion of online forms
3.11.1. We collect information about you if complete any of
the various forms on our site to contact us, make enquiries, order
products and services, apply to us and give us feedback.
3.11.2. We need you to give us certain information, which
will be indicated on the form you are required to complete in order
to place an order. It would help us if you give us any other
information that you think will be relevant but you are under no
obligation to do so.
3.12. Through traffic data and site
statistics3.12.1. We do keep a record of traffic data which is
logged automatically by our server, such as your IP address, the
URL you visited before ours, the URL you visit after leaving our
site and which pages you visit.
3.12.2. We also collect some site statistics such as page
hits and page views.
3.12.3. We are not readily able to identify any individual
from traffic data or site statistics.
3.13. By you contacting us by other methods other than the
website
3.13.1. The website provides various telephone and fax
numbers and email addresses for you to contact us. We will collect
information from you that you provide through any of these
methods.
3.13.2. We may also collect other information you supply to
us after your initial contact with us.
4. Security and storage of
information
4.1. We will keep your information secure by taking
appropriate technical and organisational measures against its
unauthorised or unlawful processing and against its accidental
loss, destruction or damage.
4.2. Please remember that normal Internet email is
insecure. We do however, use secure connections in our shopping
channel.
4.3. We will store your information at least for the
duration of any customer relationship we have with you, or as
otherwise required by law (normally up to a maximum of 7 years for
legal and tax reasons).
5. What your information is used
for
5.1. If you buy software or services from
us, we will use your information to fulfil your order and to
provide you with the software or service you have requested.
5.2. If you register to use one of the community areas or
other restricted areas on our website, we will use your information
to provide those membership services to you.
5.3. If you agree when you register with us or buy from us,
we will also use your information for marketing purposes. If you do
not want the information we hold on you to be used in this manner,
you must first contact us either by writing to our Data Protection
Compliance Officer, or by e-mailing us at support@sage.com and
establish your preferences.
5.4. If you do not object, we will use the information we
hold on you to contact you for feedback on your use of our software
and/or services and/or website.
5.5. We may use aggregated data about users of our site,
sales patterns and other statistical data to improve our site, but
it will not be possible to identify individuals from that
aggregated data.
6. With whom we may share your
information
6.1. We will not share your information with any other
organisation except in the following circumstances.
6.1.1. We will share your information with another
organisation to which we transfer, or are in discussions to
transfer, our rights and obligations under our agreement with
you.
6.1.2. We may share your information with another
organisation that buys our company or our assets, or with another
organisation from which we acquire a company or business, and in
the course of any preceding negotiations with that organisation,
which may or may not lead to a sale.
6.1.3. We may share your information with our funders or
potential funders, such as our bank and with our professional
advisers who have a reasonable need to see it.
6.1.4. We may share your information with any group
companies of ours so that they can provide any products and
services to you that you request.
6.1.5. We may, on occasion share your information
with carefully selected businesses so that they can send you
details of other software-related products and services.
Alternatively, we may on occasion use your information to send you
details of the products and services of carefully selected
businesses which are complementary to our own products and
services. If you do not want the information we hold on you to be
used in this manner, you must contact us either by writing to our
Data Protection Compliance Officer, or by emailing us at
support@sage.com.
6.1.6. We may provide anonymous aggregated data to
reputable third parties on a commercial basis.
6.1.7. We will give third party providers who supply
services to us, or who process information on our behalf,
incidental access to your information but will always take steps to
ensure their security measures are adequate to protect your
information. Any credit or debit card details are passed to our
payment provider and your card issuer.
6.1.8. We will disclose your information to enforcement
authorities if asked to do so, or to a third party in the context
of actual or threatened legal proceedings or if otherwise required
to do so by law.
7. Your rights
7.1. You have a right to rectify any errors in information we
hold about you, and to change or correct any details you have
already given us. Please inform us about changes to your details so
that we can keep our records accurate and up to date.
7.2. You also have a right to be removed from any mailing
list we hold at any time, but you must first contact us either by
writing to our Data Protection Compliance Officer, or e-mailing us
at support@sage.com.
7.3. You have a right to see a copy of the information we
hold about you on payment of a statutory fee, which is currently
£10. Before we agree to this, you must provide with sufficient
evidence of your identity and sufficient details of the information
you wish to see to enable us to locate it.
8. Transfers outside Europe
8.1. We are obliged to satisfy ourselves before transferring
your information to a country outside the EEA that it provides
adequate protection for your data protection rights. The EEA
comprises the EU countries and Norway, Iceland and Liechtenstein.
Countries outside the EEA may not give the same level of protection
to your information as those within the EEA.
8.2. Our website is hosted in the US and therefore we do
transfer any information submitted by you through the site outside
the EEA which is stored in the US. We have taken steps to ensure
that our host provides the necessary level of protection for your
information, and by using this site, you are agreeing to such a
transfer.