6. Cookies and Traffic Data
Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. We use a combination of cookies to help us provide you with a personalised service, and also to help make our websites, products and services better for you. You can select your cookie preferences when you visit our website. If you decide not to accept all of the cookies, you'll still be able to use the site but some things might not work properly.
We use the following different types of cookies:
These are temporary cookies which are deleted when you close your browser or leave your session in the product or service. We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant). Our session cookies may also contain your customer account number, company name and email address. We may also use session cookies and similar technologies in our products or services from time to time where this enables us to offer you certain features of the product or service or where it may help us to improve the product or service.
Persistent cookies enable our websites, product or service to "remember" who you are and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service.
Web analytics cookies and similar technologies
Our websites, products and services use several web analytics cookies. These cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.
Web beacons and parameter tracking
We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from these traffic data or site statistics.
We sometimes use the technology of a third party service provider to collect information about browsing activity on certain pages of our website, by tracking the IP address that you use when you access those pages. We only track your IP address whilst you are using our website and do not track the IP address when you leave our website. This third party cookie is a temporary session cookie which will expire after you close your browser or leave your session in the product or service. This tracking is used by our third party service provider to collect information about which organisations are accessing our website and we may use that information to contact those organisations about our products and services that we feel may be of interest.
Find out more about the cookies that we use on our websites.
Change your cookie preferences
You may be able to configure your browser to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the Internet Advertising Bureau website www.youronlinechoices.com.
Software, products and services
Our software, products or services may also include technology that enables us to:
check specific information directly relevant to your use of the software or products contained in your computer against our records to make sure the software or products are being used in accordance with our software licence agreements and to troubleshoot any problems;
collect information about how you and your authorised users use the functions of the features of our software or products; and
gather statistical information about the operating system and environment on which our software or products are installed.
In addition to the purposes described in paragraphs 3 and 5 above, we may also use this information to deliver targeted advertising, marketing (including in-product messaging) or information to you which may be useful, based on your use of the software or products or any other information we have about you (depending on the software, you may be able to configure these features to suit your preferences).