How to make a complaint

Whilst we are committed to providing the highest standard of software and services to our customers, we recognise that occasionally a customer may experience service that is not completely to their satisfaction. If this happens, we want to hear from you.

  • Getting in touch allows us to resolve your issue and is also an important source of customer feedback which enables us to identify areas of our business that need improvement.

    If you bought your software or services from Sage, we believe that our frontline employees, such as your Account Manager or Support Technician, are best placed to resolve these issues.

    However, if you bought from a Sage Business Partner, please discuss any issues with them.

    Either way, you can also register issues with us by calling 0800 0731747, by emailing customer.experience@sage.com or by writing to:

    Customer Experience Department
    Sage (UK) Limited
    FREEPOST NT814
    North Park
    Newcastle-Upon-Tyne
    NE13 6BR