By admin on February 20, 2013
Setting up a new business? Darren Bull tells us how important customer service is and how you can improve interaction with your customers.
By admin on March 30, 2012
Our latest Sage Business Index revealed that competition around customer service is set to intensify with over half firms stating that it has become more important to their company over the past 12 months.
By admin on January 26, 2012
You’re smart and savvy and you know your business inside out, but do you know your customers inside out? Getting to know your customers not only allows you to capture customer information and build up a more detailed picture of them, but should also help you to retain your customers’ business over the long term. So, what CRM software is right for you? How can you increase customer satisfaction? And what can you do to make customers feel special? We’ve recently produced a guide to improving customer loyalty and here our some of our ideas for making your customers feel special.
By admin on August 19, 2011
Call centres: maybe you’re thinking of using one to benefit your business, or perhaps you’re one of the millions of customers who call one every day. Either way you’ll know from experience what makes a successful call centre. Here are some of the principles we use at Sage when you call our Sage Support Team.
By admin on October 14, 2010
In these tough economic times customer retention takes on increased importance. So how can you keep your customers happy? Some of our customers share their top tips for keeping your customers.
By admin on February 12, 2010
In the spirit of Valentines Day we asked our colleagues to share their top tips for showing customers that they care.
What do you think? Is there something else that your business is doing that you’d like to share or something you love (or hate) as a consumer of service?
By admin on November 12, 2009
In my role at Sage I talk with customers on a daily basis. They can be anyone from the MD of a large company to a sole trader but they all have one thing in common, they are all people.
By Cath on November 3, 2009
Information on social media sites can help enrich a prospect’s record as part of building your customer relations program.