Market smarter
What’s your biggest priority for 2013? Find out some smart tips about how CRM can accelerate your marketing in 2013.
Social CRM
Find out all about Social CRM and why, in today’s business world you need it to form part of your marketing strategy.
Improving your businesses’ customer service
Setting up a new business? Darren Bull tells us how important customer service is and how you can improve interaction with your customers.
Data dos and don’ts
Managing customer data can be a minefield. We look at the main areas affecting data that you should be paying attention to…
Don’t rely on Bluebirds!
The current economic situation has many a Sales Manager looking hopefully at the door for that Bluebird deal to come walking in and save them from this quarter’s shortfall. There has never been a more challenging time for greater pipeline visibility. Accurate forecast reporting, transparency in the pipeline and clarity overall, helps to drive the sales cycle efficiently through the sales process.
Is user adoption the greatest challenge in CRM?
User adoption is often described as the greatest challenge in CRM. But should we accept this comment at face value? Or are there other challenges to successful CRM?
When our customers talk, we listen
In August we launch Sage 50 Accounts 2013 and as MD of the Small Business Division at Sage, this is the most exciting time of the year.
Email Marketing: Get Set for Success
Email marketing is one of the easiest and most cost effective forms of marketing for small businesses. Separate yourself from other small businesses with a little bit of planning and know-how. Here are a few important lessons before you start your email marketing campaigns.
Are you working smart enough? Why reporting tools help us do business better.
Sales, Marketing and Customer Service channels have grown massively in the last few years and now, more than ever before, professional people need to be able to make decisions quickly, knowing that they are basing these on live, accurate data and presented in a format that is usable specifically for them.
Top 10 CRM features we least want to see
Without wanting to sound like the final round of Mock the Week, what can we do without in our CRM software? Incredibly some of the least wanted features actually exist in CRM software on sale today.
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