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What does the end of Windows XP mean for your Sage software?

Posted in: Sage news
18 comment

You may have noticed Windows XP making an appearance in blogs and news articles recently. The reason being that Microsoft Extended Support for Windows XP has now ended. What does this mean? Well, Microsoft will no longer be offering any technical support or security updates for Windows XP beyond this date.

Many businesses still use Windows XP so Microsoft have recently promised to update their anti-malware for Windows XP until July 2015. It’s good news for Windows XP users as it means their security software will continue to detect and fix new malware and virus threats targeting Windows XP until July 2015. This gives businesses more time to prepare.

Despite this news, if your business is still running Windows XP it’s worth thinking about a move to Windows 7 or Windows 8 sooner rather than later, and there are benefits for doing so:

  • Better protection against security threats to your computers and business software
  • New software and applications you might use in the future are unlikely to be compatible with Windows XP
  • Modern software and hardware means you’re not tied to doing business in the office or from a desktop computer

Will you still support my software if I use Windows XP?

Yes. If you’re already running Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts or Sage 50 Payroll on Windows XP you’ll be pleased to hear we’ll still support your software after this date. But, if you contact us with issues related to Windows XP we won’t be able to refer you to Microsoft for technical assistance.

However, we won’t be able to support you on new versions of our software bought after April 2014. We’re going to be updating our system requirements in April and they will no longer include Windows XP, so you’ll need a new Windows Operating System.

More information

Read more about our approach to the Microsoft Windows XP retirement in this Ask Sage Article.

Of course, our team are always here to help and you can contact us with any questions or queries regarding Windows XP compatibility with our software.

Posted in: Sage news
18 comment

Comments

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  • jenny

    When you say new versions of your Software purchased after April 2014 will not be supported – does this include the annual updates re Payroll ect

  • campdude

    should atleast keep xp support until windows 9 is released. but your not thinking like that.

  • Anteaus

    I have just been speaking to a Sage business customer who uses Windows XP because certain mission-critical software is not certified to run on Windows 7. This special software is in fact more important to the running of the business than Sage. The customer has -completely out of the blue- discovered that the October Sage Accounts update is purposely designed so as to bar installation on Windows XP.

    The worst thing about this is that, as far as I am told, the customer was given no warning whatsoever of this development. They were told that support for problems specific to XP would cease, but that was all. Nothing suggested this development.

    Bearing in mind that business users are still receiving paid support for XP from Microsoft, and security updates are to continue until mid-2015 (only free support was terminated earlier this year) this seems to be a totally unacceptable situation. Especially, the zero warning part.

    • sageuk

      Hi Anteaus

      I’ve caught up with our support team and they’ve told me the following about this:

      On 8 April 2014, Microsoft ended support for Windows XP therefore we have took the decision to remove Windows XP from our recommended operating systems.

      This means that there’s to be no further technical support or updates available for this operating system. These updates were designed to protect your computer, therefore your data may now be significantly more vulnerable to malicious security attacks. For more information about this, please visit the Microsoft website. http://windows.microsoft.com/en-gb/windows/help/what-does-end-of-support-mean

      We take the protection of your data extremely seriously, which is why new versions of Sage software will no longer install or operate on Windows XP. This guide explains what it means for you, and is designed to help you move your Sage software to a new computer or operating system.

      We always recommend checking our system requirements prior to installing new software. If the mission-critical software isn’t ready for use on Windows 7 yet, you can continue using Sage 50 Accounts 2014 and below on Windows XP.

      Catherine Sheldon
      Sage UK

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