Customer service critical to success
Our latest Sage Business Index revealed that competition around customer service is set to intensify with over half firms stating that it has become more important to their company over the past 12 months.
Formula 1 comes to Sage
Last week our Newcastle office received visits from Top Gear’s Original Stig, a F1 car and a premiership manager. Who says business software is dull?
Give us a call for Sports Relief
Tonight we’re handing over our call centre to Sports Relief to raise money to help change lives. People from across Sage have given up their Friday evening to staff the phones. So, if you call to make a donation tonight and there is a friendly Geordie voice on the end of the phone, chances are it’s one of our people.
The Great Event
If you came to see us at Sage World last year then you’ll probably remember the excellent marketing speaker Geoff Ramm. Well, Geoff is celebrating his 10th year in business by putting on The Great Event for North East businesses and entrepreneurs.
Getting it right
As the product manager for Sage Online, I’m responsible for developing new and existing services, like our online accounts service, Sage One, ensuring that they meet the demands of the market and answer customer needs.
Love F1? Then you’ll love this
In late 2011 the Marussia F1 team challenged us to get them up and running on Sage ERP X3 before the start of the 2012 F1 season and that’s what we did. Welcome to our launch event live twitter stream. You can follow all the action throughout the season by following @sageF1fan Sage UK Marussia [...]
Sounding right
When you’re starting up and running your own business, you want to make sure the world knows what you do and why you’re so good at doing it.
Communicate. Collaborate. Compete.
CRM – At the basic level it is good contact management, but if you extend the concept of CRM into your business it can be much more than managing who you contact, how you contact and when you contact. It becomes about the way you manage processes, from the way you sell your products or service a customer, to the way your run processes internally.
How to avoid overtrading
Overtrading occurs when a business takes on more work than it is able to fulfil. The good news is that 82% of Sage customers expect their businesses to remain stable or grow in 2012. However the biggest challenge for 1 in 4 businesses is collecting payments from their customers on time*. As anyone in business will tell you, this can put a strain on your cash flow which can ultimately lead to insolvency.
Quality assurance does make a difference
Here in our online accounting and payroll online development team, we have an excellent group of people who spend their days making sure our Sage One service and updates are of a high enough quality to release to the market.
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